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This post is from the XebiaLabs blog and has not been updated since the original publish date.

Last Updated Aug 15, 2018 — DevOps Expert

Change Management in the Age of DevOps Automation


Your team has spent a year or three implementing DevOps and things are humming along. Teams are talking to each other, silos are breaking down, and you’re happily automating your software delivery pipeline step by step. CI automation? Check. Test automation? Check. Deployment automation? Check. Hooray for progress! But your DevOps pipeline touches so many systems—how do you keep it all in sync, across multiple interdependent releases and tools…?

How do you automatically track the real-time status of issues and service requests across teams and tools? How do you connect the features and user stories that the development team manages in a backlog management tool like Jira to the change tickets that come in via an ITSM system like ServiceNow? How do you coordinate the work being done by different teams... and how do you make sure tickets are closed when the work is complete? How do you synchronize tickets from systems like ServiceNow and Jira with the other tools in our DevOps pipeline, so you can do DevOps at top speed… and also meet audit requirements and create accurate compliance reports?

Enter Application Release Orchestration with XebiaLabs

The XebiaLabs DevOps Platform manages your end-to-end DevOps toolchain, orchestrates and automates all of your release activities, and provides full visibility into the entire software delivery process.Change ManagementXebiaLabs provides visibility and synchronizes data across the pipeline by connecting issue tracking and ITSM ticketing tools like Jira and ServiceNow, so that user stories and change tickets are always up to date. Thanks to XebiaLabs’ powerful integrations, you don’t need to log into every tool in your change management toolchain to manually track changes and update status information—in fact, you can get the information you need without ever leaving your favorite tool! With XebiaLabs, you can track user stories that are created during the requirements phase as they’re developed, tested, and ultimately deployed to Production. As your release iterates and progresses, XebiaLabs provides development status in real time and automatically keeps tickets up to date in all systems. XebiaLabs lets you know which features were delivered with which release. XebiaLabs provides real-time audit and compliance reports by integrating your people and processes with the tools in your delivery pipeline, including Jenkins, Ansible, Jira, ServiceNow, and many more.

Synchronizing Jira and ServiceNow Tickets with your DevOps Pipeline

Want to see how it works? Watch this 3-minute video!

Learn more about the XebiaLabs DevOps Platform

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