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This post is from the CollabNet VersionOne blog and has not been updated since the original publish date.

Last Updated Jan 22, 2013 — Enterprise Agile Planning expert

New CloudForge Support Portal!

Enterprise Agile Planning

CollabNet is pleased to announce the launch of a new Support Portal for our CloudForge product which offers development platform as a service. The new support portal is located at:

http://help.cloudforge.com

The new, enhanced support portal is a significant improvement over our old forums, providing clean simple ticket system. The new portal includes many of the same great features you experienced in the past & in addition also gives you greater flexibility, richer knowledge base articles and insight into your support cases.

Added Benefits and Improvements to the Support Portal include:

  • Real-time visibility (status) and tracking of your case through Mobile app
  • Advanced search capabilities across different knowledge bases
  • Ability to add cases through Social tools like twitter & Facebook
  • New feature request forum with ability to vote on popular product suggestion

Important Updates:

  • With the new customer portal your login information will be the same as your CloudForge login
  • The new Portal will be for all new issues and cases.
  • Your old support cases will be maintained in the old system for 2-3 months.
  • You will be able to access this portal from the new one via web links.

We would love to hear what you think of the new Support portal so feel free to drop us a line.

support@cloudforge.com

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