×

Get immediate webinar access

First Name
Last Name
Company
Country
State
I agree to receive emails from Digital.ai
Thank you!
Error - something went wrong!

How AIOps helps Rogers Communications deliver better IT Operations

December 17, 2020

Continuous Service Improvement (CSI) programs are vital to preventing outcomes such as low customer satisfaction scores and long incident resolution times. However, with so many potential opportunities for improvement, where should your teams focus their energy?

This webinar will take you through the journey of Rogers Communications, one of the leading telecommunications and media companies in Canada. They use data and AI-powered analytics to drive a CSI program that has produced significant improvements. By providing the ability to get real-time answers to questions about IT Operations, the Rogers team was able to reduce major incidents, MTRS, and ultimately customer impact.

Watch the on-demand webinar to learn from the experiences of Connel Valentine, Senior Manager for Reporting & Analytics at Rogers Communications, and Srikant Gokulnatha, Chief Product Officer at Numerify. Topics of discussion will include:

  • Accelerate operational improvements by incorporating analytics into your ITSM processes
  • Drive the transformation of IT Operations teams to a data-driven culture
  • Evolve the role of reporting analysts from data preparation to finding insights
  • Numerify use cases for taking IT Operations to the next level with AIOps for ITSM
Previous Webinar
Enabling Proactive Problem Management and Reducing Major Incidents with Data Analytics
Enabling Proactive Problem Management and Reducing Major Incidents with Data Analytics

It is Monday morning and everyone in the organization drops what they are doing to focus on a major inciden...

Next Webinar
How AIOps helps IT Change and Service Management be more reliable and nimble
How AIOps helps IT Change and Service Management be more reliable and nimble

IT Change and Service Management processes use the historical insights in ITSM, APM, DevOps, and other syst...