This post is from the CollabNet VersionOne blog and has not been updated since the original publish date.
Answers Are Close By… Literally
Judging by all the blog posts on this site, I’m sure you’re starting to understand the flexibility and functionality that VersionOne provides. I wanted to dive a little deeper on an area that a colleague of mine touched on a few blog posts ago. That area being the self-serving capabilities within the VersionOne application.
Aside from the Help page in the application, there are additional resources that users can use when they have questions or hit a roadblock.
An example of this would be the Support link found in the dropdown for Support Center:
The support link takes the user to the VersionOne Community Site, which expands the online help system with many additional resources.
VersionOne’s Open User Community Site offers our customers, developers, and partners a centralized location for various items. Here our users are able to find product announcements, release notes, quick start guides, knowledge base articles, discussion forums, integration downloads, frequently asked questions, etc. The Community Site truly provides a vast pool of information to ensure that everyone is able to get the information they need.
Another area in VersionOne that proves to be self-serving is the vTV video library. vTV provides our users with various informative videos on the product to get them up and running quickly. Our users are able to access vTV from the Getting Started page in VersionOne. My recommendation to customers is to access vTV directly in the section they have questions about by utilizing the drop down for that area. By doing so they will be taken directly to that section of vTV and get the knowledge they need right away.
We strive to make sure that when our users login to VersionOne they have all the resources they need to succeed.
With that said, rest assured you can always reach out to us if there’s an answer you can’t find.
Here to help…always!