Information We Collect
Information You Provide Directly
Through our Website:
When you contact us through the Website, we ask you to provide us with your name, email address, company name, job title, phone number, and resident country. We request this information in order to effectively address your comments and questions and provide you with relevant information in response to your inquiry.
When you access or download certain resources, including solution briefs, case studies, analyst reports, ebooks, guides, whitepapers, product demonstrations, or webinars, we ask for your name, email address, company name, job title, phone number, and resident country so that we can provide you with the content you have requested and provide you with information about our products and services that may be of interest to you.
We collect any information that you submit through the chat functionality on our Website in order to respond to your questions. This chat functionality uses some automated processes to assess how we can best support your request(s).
We collect any information that you provide on our Website in connection with support queries, such as contact data and the content of any communications with us.
If you apply for a job with Digital.ai, we collect any information you provide in connection with your application submission, including applications information submitted through any third party recruiting platforms used by us.
Through use of our Products:
We collect any information that you provide when you register an account, create or modify your profile, or set preferences while using our Products. We use this information to provide the Product to you.
When you purchase, use, or obtain support for a Product, we ask you to provide your name, email address, and company name, so that we can provide you with the content you requested.
Some of our Products contain features that allow users to collaborate with each other, such as planning rooms and communities. We collect and store any content that you post, send, receive and share using these features. We use this information to provide the Product to you.
When you use our support services in connection with a Product, we collect any information you provide to us during the support process, including your contact information and details about your query.
Automatically Collected Information
We automatically collect the following types of information when you use our Website and Products, including:
- pages and files accessed;
- time of access;
- browser version;
- operating system;
- device ID;
- previously visited pages (if you access our Website via a link);
- IP address;
- application information;
- mobile device information;
- session ID; and
- cookies, as explained in more detail in the next section.
When you visit our Website, we store certain information from your browser using cookies or similar technologies such as web beacons. A cookie is a small text file that is stored on your device through your browser. The cookies used by our Website include both session-based cookies, which expire after you close your browser or turn off your computer, and persistent cookies, which remain on your device until you affirmatively remove the. Cookies allow us to collect analytics data, remember your language settings, and perform other useful functions that help simplify your user experience. You can choose to accept all cookies or adjust your cookie settings the first time you visit our Website. You can modify your cookie settings at any time thereafter: Cookie Settings
How We Use Your Information
We use your information:
• to provide and improve our Website;
• to monitor interactions with our marketing emails;
• to conduct surveys;
• to protect our interests or the interests of third parties;
• to maintain and enhance the security of our Website;
• to improve our Products;
• to provide you with the Products you requested;
• to prevent abuse of our Website;
• to comply with our legal obligations;
• to communicate with you;
• for analytics and advertising;
• to perform or enforce our agreements;
• to conduct hiring;
• for load distribution and optimization of our Website;
• to provide customer support in connection with our Products;
• for any other purpose with your consent.
Third Party Sharing
We disclose information:
• to our affiliates in connection with your use of our services or our business relationship with you;
• to contractors, service providers, and other third parties we use to support our Website;
• to fulfill any purpose for which you provide it;
• for any other purpose disclosed to you when you provide the information; or
• with your consent. We may also disclose your information:
• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets;
• if we believe disclosure is necessary or appropriate to protect our rights, property, or interests, our investors, or others.
Bases for Processing
The legal bases for our processing activities include:
• Your consent;
• Digital.ai exercising its rights and performing its obligations in connection with entering into or performing under any contract it makes with you;
• Compliance with our legal obligations;
• Digital.ai’s legitimate interests that are not overridden by your interests or your fundamental rights and freedoms.
Sometimes we may need to transfer information to countries in which applicable laws may not offer the same level of data protection as the laws of your home country.
Individuals in the EEA: When we transfer information from individuals in the EEA to countries that have not received an adequacy finding under Article 45 of the GDPR, we rely on the safeguards set forth in Article 46 of the GDPR or derogations for specific situations set forth in Article 49 of the GDPR in order to transfer your information across international borders. When relying on a cross-border transfer mechanism under Article 49, we only collect and transfer your information to third countries: (i) with your consent; (ii) to perform a contract with you; or (iii) to establish, exercise, or defend legal claims. You may request of copy of any applicable Article 46 agreements by contacting us as detailed in the “How to Contact Us” section.
More About Analytics and Advertising
Third-Party Platforms and Social Media
Social Media Plug-ins
When you click on a plug-in on our Website, you will be connected to the social media platform you selected. Digital.ai currently uses plug-ins for the following social media platforms:
We only store information for as long as is needed to fulfil our contractual or legal obligations or any other permissible purpose for which we have collected it, including to prevent fraud or security incidents. When the applicable retention period has expired, we take measures to permanently delete the information, aggregate it, or anonymize it.
We use commercially reasonable administrative, physical, and technical measures to safeguard your information and help protect it from unauthorized access. However, we cannot guarantee complete protection of your information since transmission via the internet is not 100% secure. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your account with anyone. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us as detailed in the “Contact Us” section.
Our Website and Products are not directed to children, as defined under applicable law. If you believe that a child has provided their information to us through our Website or Products, please contact us as detailed in the “Contact Us” section, so that we can take steps to delete it.
Your Choices and Rights
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at https://www.networkadvertising.org. You may also be able to opt out of receiving third-party behavioral ads by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices. We are not responsible for effectiveness of or compliance with any third-parties’ opt-out options.
If you register for certain services on our Website, we may send you promotional emails. You can opt out of these promotional emails by clicking on the “unsubscribe” link within any promotional email.
To the extent required by law, we provide you with (i) reasonable access to your personal information collected through our Website and Products, and (ii) the ability to review, correct, export, or delete your information, restrict its processing, or object to its processing. You may exercise the foregoing rights by submitting your privacy request via our Privacy Request Form.
It is our legal obligation to validate any request we receive before responding. The Privacy Request Form linked above is specifically designed to ensure reliable and auditable request validation. Therefore, we will not respond to requests that are not submitted and cannot be validated through this channel. If it is impossible for you to use any of the methods listed in this Policy, please contact [email protected] as indicated in the “Contact Us” section below to find a resolution.
Individuals in the EEA: In addition to the foregoing rights, you have the right to lodge a complaint with a supervisory authority if you believe we have processed your information in a manner inconsistent with your privacy rights. We kindly request that you contact us first so that we may address your concern.
California residents have the right to request that we disclose information about the personal information we collected, used, disclosed, and sold about them during the past twelve months and the right to request specific pieces of their personal information. California residents also have the right to request deletion of the personal information we have collected about them. You or your authorized agent can submit a privacy request via our Privacy Request Form. You will need to provide us with certain personal information for us to match with our records in order to verify your identity and residency. The personal information that we use to verify your identity and residency will not be used for any other purpose. California residents have the right to not be discriminated against for exercising their privacy rights, and we do not discriminate against California residents who exercise their privacy rights.
Last updated: August 26, 2022