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This post is from the CollabNet VersionOne blog and has not been updated since the original publish date.

Last Updated Feb 21, 2013 — Enterprise Agile Planning expert

Help us help you through CloudForge’s Support Portal!

Enterprise Agile Planning

I’m sure most of you have noticed CloudForge’s new, sleek, Zendesk help portal.  What you may not know is the changes that are happening behind the scenes:  more support agents, a bigger and better knowledge base, and faster support response.  Not all of this is going to happen overnight, but the purpose of this blog is to help you utilize all you can out of our help portal.  Here are a list of things you may not have known about CloudForge’s support portal:

  • The Server Status Page (aka status.cloudforge.com):

As you can see in the above picture, we occasionally have to deal with maintenance (and the unfortunate outage…), but I bet you didn’t know that you could subscribe? Simply click on the title of any post and hit ‘Subscribe’ — now you can receive the most recent updates via e-mail…note that this works on any page section on the Help Portal:

Not a fan of receiving e-mail updates?  We also send server status updates via Twitter.. check out CloudForgeOps for any updates.  Have questions, we have answers!

  • Feature Requests and Ideas:

We want your ideas!  We definitely have some very good ones brought over from the Codesion days, but we still need your help in determining the next best features on CloudForge.  Be sure to submit and vote on anything you’d like to see!

  • For our Business customers.. the VIP section:

This is one of our newest sections just for our Business customers.  Did you know that we have 24/7 phone and live chat support for all Business customers?  We have plans to expand our support for Business customers to be even more robust so stay tuned!  If you happen to be a Business account holder that cannot see this section, please be sure to e-mail support@cloudforge.com.

 Questions? Comments?

If you have any ideas on how we can help you further, give us a shout either through the forums, support@cloudforge.com, or CloudForgeHQ.

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