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Service management process optimization
IT services & operations leaders must continuously deliver innovative IT service offerings that can enable new business models while managing service costs. However, relying on KPI driven reports embedded in your ITSM system will only tell you how you are doing, not what to do. The Digital.ai IT Service Management Process Optimization ITSM solution helps organizations go beyond in-app reporting and adopt proven analytics-driven best practices for improved incident, problem, and IT service request management.