There is a treasure trove of insights in the text descriptions entered into your incident tickets regarding common symptoms, root causes, and resolutions. However, with thousands of incidents generated weekly, it can be hard to manually extract these insights and make them available to your Incident teams.
How can you leverage natural language processing (NLP) techniques to make sense of the human-generated incident data?
Join Abhijeet Joshi, Senior Product Manager, and Joe Foley, Director of Business Analytics, to learn how organizations like yours:
Achieve smart incident management with AI-powered analytics
Leverage NLP to help make sense of large volumes of unstructured text descriptions
Identify related incidents using incident topic clustering
Benefit from using topic clustering for smart incident management