Support

Looking for some guidance, support documentation, or to connect with the community? You’ve come to the right place.

Product support and community Explore support resources available for all Digital.ai products

Visit our support portal

Send us an email

Learn more about our platform

Digital.ai tiered support offerings

Our goal is to help you deliver value to your customers via your software with the speed and security your business demands. Digital.ai offers three tiers of support giving you the flexibility to choose the right level offering for your business.

Tiers of support

Learn more about our support offerings 

Standard Support

Includes the following: 

 

  • Available Monday through Friday from 8AM to 7PM local time

  • Ability to submit tickets and receive response within twenty-four (24) hours

  • Access to the Digital.ai Customer Support Portal

24/7 Support

Includes everything in Standard Support, plus

  • Available twenty-four (24) hours per day, seven (7) days per week 

  • Same day response for all urgent issues

Premier Support 

Includes everything in Standard & 24/7 Support, plus

  • Screen shares & conference calls for urgent issues

  • Dedicated support engineer for escalations 

  • Pre-upgrade analysis

  • Development escalation priority and coordination

  • Bi-yearly system health checks

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