Support
Looking for some guidance, support documentation, or to connect with the community? You’ve come to the right place.
Product support and community Explore support resources available for all Digital.ai products
Tiers of support
Learn more about our support offerings
Standard Support
Includes the following:
Available Monday through Friday from 8AM to 7PM local time
Ability to submit tickets and receive response within twenty-four (24) hours
Access to the Digital.ai Customer Support Portal
24/7 Support
Includes everything in Standard Support, plus:
Available twenty-four (24) hours per day, seven (7) days per week
Same day response for all urgent issues
Premier Support
Includes everything in Standard & 24/7 Support, plus:
Screen shares & conference calls for urgent issues
Dedicated support engineer for escalations
Pre-upgrade analysis
Development escalation priority and coordination
Bi-yearly system health checks