Support

Looking for some guidance, support documentation, or to connect with the community? You’ve come to the right place.

Product support and community Explore support resources available for all Digital.ai products

Visit our support portal.

Send us an email.

Learn more about our platform.

Digital.ai tiered support offerings

Our goal is to help you deliver value to your customers via your software with the speed and security your business demands. Digital.ai offers three tiers of support giving you the flexibility to choose the right level offering for your business.

Tiers of support

Learn more about our support offerings

Standard Support

Includes the following:

Available Monday through Friday from 8AM to 7PM local time
Ability to submit tickets and receive response within twenty-four (24) hours
Access to the Digital.ai Customer Support Portal

24/7 Support

Includes everything in Standard Support, plus:

Available twenty-four (24) hours per day, seven (7) days per week
Same day response for all urgent issues

Premier Support

Includes everything in Standard & 24/7 Support, plus:

Screen shares & conference calls for urgent issues
Dedicated support engineer for escalations
Pre-upgrade analysis
Development escalation priority and coordination
Bi-yearly system health checks

Download our Support Offerings data sheet