Digital.ai Service Management Process Optimization
The Digital.ai IT Service Management Process Optimization ITSM solution helps organizations go beyond in-app reporting and adopt proven analytics-driven best practices for improved incident, problem, and IT service request management. IT leaders can break down silos across fragmented internal and external teams and make data-driven decisions on how to accelerate IT service delivery.
Advance to faster, smarter, & better IT service management
See how Digital.ai helps IT service management teams improve:
Major incidents causing disruptions
Overburdened and siloed IT service delivery teams
Poor customer experience stemming from slow incident resolution
Excessive incident reassignments and escalations
Vendor performance tracking and SLA enforcement
Inconsistent processes across service providers
Fortune 20 healthcare leader
Decrease in overall incident volume
Fortune 50 CPG leader
Annual savings from reduced incidents
- Predict and prevent IT service disruptions
- Identify and fix underperforming and problematic configuration items
- Rapidly remediate SLA breaches
Enterprise-size problems require enterprise-grade solutions
AI-powered analytics provide the insights that that improve IT service management, making it faster, smarter, and better. The Digital.ai Platform brings together software lifecycle orchestration targeted AI and software lifecycle orchestration solutions that improve software delivery efficiency, reliability, and business impact.
Keep your responders productive in a crisis
Keep your responders productive in a crisis: reduce $2M worth of unnecessary incidents.
AI and ITSM: How Artificial Intelligence Is Transforming IT Service Management
What IT service teams need is an approach that addresses unpredictability by leveraging their existing systems and talent. Implementing artificial intelligence (AI) technologies can augment the capabilities of your current IT team, enabling them to accomplish more with a similar resource pool to what they already have.
Best practices to reduce incident volume with AI-powered analytics
In this ebook, we review five best practices to reduce incident volume so that your organization can cut costs, accelerate service delivery, and free up resources for innovation, all while delighting employees and stakeholders.
Drive ITSM process excellence
with the Digital.ai Service Management Process Optimization solution.