Digital.ai Service Management Process Optimization
Formerly Numerify
The Digital.ai IT Service Management Process Optimization ITSM solution helps organizations go beyond in-app reporting and adopt proven analytics-driven best practices for improved incident, problem, and IT service request management. IT leaders can break down silos across fragmented internal and external teams and make data-driven decisions on how to accelerate IT service delivery.
Advance to faster, smarter, & better IT service management
See how Digital.ai helps IT service management teams improve:
Major incidents causing disruptions
Overburdened and siloed IT service delivery teams
Poor customer experience stemming from slow incident resolution
Excessive incident reassignments and escalations
Vendor performance tracking and SLA enforcement
Inconsistent processes across service providers
Govern team and vendor processes
Encourage data-driven transparency among ITSM teams through carefully chosen KPIs that map to organizational objectives.
Predict and prevent IT service disruptions
Use artificial intelligence and machine learning models to provide an early warning system, highlighting which applications have the highest risk of a major incident. Identify and operationalize opportunities to prevent service impact and improve restoration time.
Reduce IT service costs
Leverage process mining and incident reassignment analytics to improve service experience and reduce mean time to resolution (MTTR) by identifying ITSM process inefficiencies and shift-left opportunities.
Accelerate IT service delivery
Leverage natural language processing-driven topic clustering to identify automation opportunities, monitor trends, intelligently manage problems, and reduce MTTR by prescribing the next-best-action when the probable root cause is known.
Fortune 20 healthcare leader
50%
Decrease in overall incident volume
Fortune 50 CPG leader
$1.2M
Annual savings from reduced incidents
Increase efficiency
- Improve MTTR and incident resolution efficiency
- Hold service providers accountable
- Find and eliminate true incident root cause
Accelerate agility
- Proactively identify opportunities for automation
- Align vendor relationships with strategic objectives
- Improve collaboration between IT service teams
Reduce risk
- Predict and prevent IT service disruptions
- Identify and fix underperforming and problematic configuration items
- Rapidly remediate SLA breaches
Enterprise-size problems require enterprise-grade solutions
AI-powered analytics provide the insights that that improve IT service management, making it faster, smarter, and better. The Digital.ai Platform brings together software lifecycle orchestration targeted AI and software lifecycle orchestration solutions that improve software delivery efficiency, reliability, and business impact.
Keep your responders productive in a crisis
Keep your responders productive in a crisis: reduce $2M worth of unnecessary incidents.
AI and ITSM: How Artificial Intelligence Is Transforming IT Service Management
What IT service teams need is an approach that addresses unpredictability by leveraging their existing systems and talent. Implementing artificial intelligence (AI) technologies can augment the capabilities of your current IT team, enabling them to accomplish more with a similar resource pool to what they already have.
Best practices to reduce incident volume with AI-powered analytics
In this ebook, we review five best practices to reduce incident volume so that your organization can cut costs, accelerate service delivery, and free up resources for innovation, all while delighting employees and stakeholders.
Drive ITSM process excellence
with the Digital.ai Service Management Process Optimization solution.