2022 Round Up – Customer Security | Blog

Software as a Service (SaaS) continues to grow in popularity as it aligns with strategic business objectives such as reliability, user accessibility, security, and widespread connectivity. According to Gartner, through 2025, 70% of organizations will use service providers to scale up their efforts to innovate through digital transformation efforts¹. Building a secure platform for that innovation requires a layered defense model, as there is a complex mixture of vendor and customer configuration needs. Digital.ai remains committed to keeping both our own and our customers’ security uppermost in our priorities as we continue to innovate. To that end, let’s look back on what we’ve delivered in 2022 to help maintain that commitment.

We achieved FedRAMP Authorized to Operate (ATO) for our Agility product in April. As outlined in our previous blog, FedRAMP is the result of a need to get United States government organizations into the cloud and manage the migration and cloud usage in a safe and secure environment.
We delivered Digital.ai Identification to streamline user access across Digital.ai products and properties. This further improves our customer’s identity protection across our platform, documentation, support, and community portals.
We continued to drive internal security initiatives to stay up to date on security for our customers. We’ve also focused on keeping our employee’s accounts and devices secure with dynamic access policies and monitoring to mitigate external risks.
We enable enterprises to release software at scale while maintaining governance and control as they shift security scanning and app protection to the left.
We formed an internal cross-functional Security Council to drive policies, awareness, and response across our company.
We have layered security defenses which generate proactive alerts. Alert investigations in 2022 have helped Digital.ai increase security.

Of course, our security focus continues into 2023. The Digital.ai executive leadership team remains steadfast on security as a top priority. We incorporate security into our 2023 OKRs and have defined key performance indicators to measure our success throughout the year. We will continue to expand our integrations with leading Security scanning tools in 2023. We will continue to monitor and evaluate changes in the threat landscape that could impact our employees and customers and provide rapid responses as needed. You’ll see other things emerging as the year progresses, that we will keep you informed on.

Lastly, we would like to offer you a quick list of security tips that we recommend to our customers to extend safe practices into your own environment. These tips include:

Use a password manager and demand strong passwords across your organization.
Use SSO and MFA everywhere you can.
Embrace shift-left security practices in all application development work internally. This helps to ensure security ‘has a seat at the table’ in and across all development stages and doesn’t become an afterthought.
Perform regular software updates on mission-critical apps. We understand this can be time-consuming, but it is important to plan and execute these updates when needed.

Our team of security experts is always willing to connect with customers and discuss how to improve their business or our security offerings. Please reach out to us for more information: https://digital.ai/why-digital-ai/contact/

¹Gartner, Forecast Analysis: Application Services, Worldwide, 30 August 2022, Monika Agarwalla