Intelligence Service Management Process Optimization

Accelerate IT service delivery, reduce service disruptions, and deliver value.

SMPO Screenshot

Product Description

Intelligence Service Management Process Optimization is an enterprise-grade AI-powered analytics product that blends data across the IT landscape — including ITSM, APM, ITIM, and IT DevOps


Prioritize Delivering Value and the Best Experiences Using AI Analytics

Accelerate delivery

Accelerate IT service delivery

  • Predict and monitor trends to solve problems intelligently
  • Leverage natural language processing to identify bottlenecks
  • Rapidly remediate SLA breaches using AI to best possible solutions

Prevent Disruption

Prevent service disruption by predicting failures

  • Use artificial intelligence and find early warning system errors
  • Predict risky changes while identifying root causes to mitigate risk
  • Reduce change failure, MTTR rates, and change-related incidents
Prevent Disruption

Deliver Value

Deliver value based on business priorities

  • Identify and prevent service impact on critical business areas
  • Find which applications have the highest risk of a significant incident
  • Identify and operationalize opportunities to improve MTTR

Deliver Value


AI-infused insights

360 visibility with hundreds of predictive insights and analytics.

Scalable and Modular

Top-down and bottom-up views for executives and team members.

Support multiple best-practices

Pre-packaged dashboards to support various best practices.

Customize and Extend

Ability to create new dashboard, and views based on your needs.

BYO-Data Source and KPIs

Ability to incorporate your own data and KPIs into the platform.

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