Intelligence Service Management Process Optimization
Accelerate IT service delivery, reduce service disruptions, and deliver value.
Product Description
Intelligence Service Management Process Optimization is an enterprise-grade AI-powered analytics product that blends data across the IT landscape — including ITSM, APM, ITIM, and IT DevOps
Benefits
Prioritize Delivering Value and the Best Experiences Using AI Analytics
Accelerate delivery
Accelerate IT service delivery
- Predict and monitor trends to solve problems intelligently
- Leverage natural language processing to identify bottlenecks
- Rapidly remediate SLA breaches using AI to best possible solutions
Prevent Disruption
Prevent service disruption by predicting failures
- Use artificial intelligence and find early warning system errors
- Predict risky changes while identifying root causes to mitigate risk
- Reduce change failure, MTTR rates, and change-related incidents
Deliver Value
Deliver value based on business priorities
- Identify and prevent service impact on critical business areas
- Find which applications have the highest risk of a significant incident
- Identify and operationalize opportunities to improve MTTR
Capabilities
AI-infused insights
360 visibility with hundreds of predictive insights and analytics.
Scalable and Modular
Top-down and bottom-up views for executives and team members.
Support multiple best-practices
Pre-packaged dashboards to support various best practices.
Customize and Extend
Ability to create new dashboard, and views based on your needs.
BYO-Data Source and KPIs
Ability to incorporate your own data and KPIs into the platform.
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